Lessons from the Outside: Innovation Across Industries

Session details:

Hotels aren’t the only ones reinventing the guest journey. Restaurants and airlines have been innovating on engagement, design, and operations at scale. Join G.J. Hart, former president of Red Robin Gourmet Burgers, and Doreen Burse, SVP of Worldwide Sales at United Airlines, for a conversation on how their industries are driving profitability and loyalty—and how hotel leaders can apply those lessons inside their own properties.